FAQ’s

Subscription Fees Charges
Monthly Membership Fee AED 130
Secondary Members AED 55 per member per month
Trip Length Charges
0-10 kilometres AED 75
10-20 kilometres AED 90
20-30 kilometres AED 110
30-40 kilometres AED 125
40-50 kilometres AED 150
50-60 kilometres AED 180
60-70 kilometres AED 210
70 kilometres and above By arrangement

How does the service work?

Once you are a member you are able to call us during our operating hours to arrange a collection and we’ll dispatch two drivers in one vehicle to you. One of the drivers drives you and your vehicle home while the other vehicle follows and collects our driver once he’s safely dropped you off at your destination.

Do I have to be a member to use the service?

The buDDys service is exclusively available to buDDys members. We make sure we always have teams of drivers available so that our members have access to a buddy when they need one to get them home safely. The monthly membership helps us cover the costs of having buDDys on standby whenever you need them.

What are the buDDys operating hours?

The operating hours for the buDDys service are Sundays to Wednesdays from 6pm to 1am, on Thursdays & Fridays from 4pm to 3am and on Saturdays from 4pm to midnight. Our call center doesn’t take any new bookings during the last half an hour of our operating hours so if you want a buDDy at 3am on a Friday morning for example, you will need to have booked your buDDy before 2:30am.

How long am I bound to my buDDys contract for?

The buDDys membership operates on a month to month basis – you may cancel your membership at any time by giving us one calendar months’ notice.

How much does it cost to be a buDDys member?

The buDDys membership costs AED 130 per month. Our team is always ready and waiting to get you home safely and the monthly membership fee helps us cover the costs of ensuring the service is always available for you. The membership fee is collected via recurring payment from your account or credit card a month in advance.

Can I add additional family members under my membership?

Yes you can, you can also ensure that your direct family members have access to the service by adding them as secondary members under your membership at AED 55 per secondary member per month. You can do this online under the become a member option, or by calling us on 800 buddys (28 33 97).

How am I charged for the service?

How much you are charged for your trip depends on how far our driver takes you. It is measured from collection point to drop off point. We’ve kept our rates as simple as possible so you always know how much it’s going to cost you to use the service. Please see our rates schedule for applicable charges.

Who will I be handing my keys over to?

Our buDDys have extremely precious cargo to transport which is why we insist on recruiting only the best drivers to join our team! All our drivers are subjected to a rigorous selection and training process before joining the buDDys team. We also conduct regular assessments through ongoing training and quality assurance feedback to ensure all our drivers meet the highest levels of service – your safety and comfort is our number one priority.

What happens if our drivers have an accident in your vehicle?

You need to ensure that you have adequate insurance over your vehicle which includes the use of the vehicle by third party drivers (so as to include buDDys drivers). If the vehicle is involved in an accident when you are using the buDDys service, you’ll need to claim from your own insurance.

How do I get billed?

We collect directly from your credit card at the end of the month so you don’t have to worry about carrying cash on you when using the service. We will send you an invoice at the end of the month for the trips taken from the 26th of the previous month to the 25th of the current month. We will then collect the total month’s charges from your credit card at the end of each month.

Can I drop my friends off along my way home?

Certainly you can. You just need to inform the call center of the drop off points along the way when you call in to make your booking – we’ll simply calculate the mileage for that trip based on the total mileage inclusive of the drop-offs.

Can you take me home if I do not have my vehicle with me?

Unfortunately not, we are not a taxi service.

How long in advance do I need to make a booking?

If you know in advance where and when you’ll need a buDDy you can pre-book and we’ll make sure the buDDy is there at your specified collection time. If, like most of us, you prefer a bit more flexibility to see how the night progresses, you can simply call us on the night and we’ll have a buDDy to you within 45 minutes.

Can I cancel a call-out request?

Sure, if you cancel a call out 1 hour before your collection time, you won’t be charged. If you cancel your collection or reschedule it for a later time within one hour of your collection time, you will be charged 75% of the applicable trip charge.